The most defining feature of a trading platform is perhaps its customer support. A platform that does not offer fast and efficient customer support fails to win potential clients. A reliable broker will always provide its clients with easy customer support. The trader can contact the broker with any issue that troubles them.
Deriv is one such broker with a reliable customer support option. Here we will find out how you can contact this broker and resolve all the issues within the least amount of time. So let us begin with a glimpse into what Deriv is all about and where Deriv is from.
How does Deriv offer customer support?
If you are encountering any trading-related issues, you can contact Deriv directly. Deriv is a customer-oriented platform that offers various methods to contact. You can choose from any of the following methods:
| Customer support time: | 24/7 |
| Live chat: | Yes |
| Whatsapp support: | Yes |
| Community: | Yes |
| Help center: | Yes |
| Phone support: | Only for registered clients |
| Email support: | More than 20 different languages |
| Offices: | United Kingdom, France, Malta, Cyprus, Guernsey, Berlin, Malaysia, Singapore, Hong Kong, Dubai, Jordan, Rwanda, Paraguay, Cayman Islands, British Virgin Islands, Vanuatu |
| Languages: | More than 20 different langauges |
(Risk warning: Trading involves risks)
#1 Online live chat
Online live chat is a feature that is available to many brokers nowadays. Deriv also offers its users the facility to connect through an online chat. It is available 24/7 and can help you resolve any issue quickly. The online chat support gives the trader the advantage of receiving feedback. It takes only 3-4 minutes to answer your query. However, you must note one thing. Deriv does not allow you to send any private information in the online chat support. It also does not allow you to attach files.
You can follow these 3 steps to contact the broker through online live chat:
- To use this support feature, a trader must navigate to the chat icon present at the bottom right of the main screen.
- After that, you only need to enter your name and email to click the start chat button.
- You shall see a chatbot supporting you with the process. However, you can also talk to an agent directly.
(Risk warning: Trading involves risks)
#2 Deriv contact through community
To connect with Deriv, you can also use the Deriv community. It is an official forum that allows traders to share and discuss matters related to Deriv. It is a safe and useful way as it also opens the doors to connect with other Deriv users.
Let us view the steps to use this way:
- You must visit their official site and log in with the Deriv credentials.
- There are options to log in through email alternatives. You can choose to enter your Google or Facebook id as well. It even supports Apple id for iOS users.
- Once you enter your account, you can connect with Deriv admins and other traders. You can seek a quick reply to your queries or begin a new topic.
#3 Deriv help centre
You can visit the Deriv help center and drop a question. It is another way to connect directly to the broker. Once you drop your question, a reply shall come within a short time. You can also view the FAQs at the help center.
#4 Email to Deriv headquarters/head offices
Deriv also offers the trader to contact its head offices directly through email. Depending on your country, you can connect with the Deriv headquarters or contact the head office. For example, it is situated in Minsk for the customers in Belarus, Birkirkara for the people of Malta, etc. At the same time, Malaysia has 4 offices in Cyberjaya, Ipoh, Melaka, and Labuan, respectively. So, depending on the region you belong you can contact Deriv offices directly through an email.
(Risk warning: Trading involves risks)
Which is the quickest way to contact Deriv?
The fastest way to get a Deriv contact is through an online chat. It shall provide you with an immediate response that will not take more than 3 minutes. Other contact methods are equally fruitful, but online chat is the quickest way to reach Deriv directly and resolve the issue.
How fast can you get a reply from Deriv support?
Depending on the method, it may take a while. However, the online chat will not keep you waiting for more than 3-4 minutes.
Conclusion – Deriv offers excellent customer support
Deriv is an online broker that offers multiple ways for a trader to contact. It has 24/7 active customer support that can resolve any trade-related query.
You can choose from any of the ways mentioned above to reach out to Deriv. However, the trader can expect the fastest response from the online chat.
(Risk warning: Trading involves risks)
